1. Introduction
This Privacy Policy ("Policy") describes how cg77 ("cg77," "we," "us," or "our") collects, uses, discloses, and safeguards the personal information of individuals ("you" or "your") who access or use the cg77 online gaming platform at cg77.club ("Platform").
cg77 is committed to protecting your privacy in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). This Policy should be read alongside our Terms & Conditions.
By registering a cg77 account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
If you do not agree to the terms of this Privacy Policy, please discontinue use of the Platform and contact [email protected] to request account closure and data deletion where applicable.
2. Data Controller
The data controller responsible for your personal information is cg77, the operator of the Platform. For all privacy-related queries, requests, and complaints, you may contact our Data Protection Officer (DPO) at:
- Email: [email protected] (subject line: "Privacy / DPO")
- Live Chat: Available 24/7 on the Platform
3. Personal Data We Collect
cg77 collects the following categories of personal data from members and Platform visitors:
| Category | Examples | Basis |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, photograph | Contractual necessity; legal obligation (KYC/AMLA) |
| Contact Data | Philippine mobile number, email address | Contractual necessity; legitimate interest |
| Financial Data | GCash/Maya wallet reference, bank account details (for InstaPay), transaction history, deposit and withdrawal records | Contractual necessity; legal obligation (AMLA) |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, login history | Legitimate interest (fraud prevention, security) |
| Usage Data | Games played, bet amounts, session duration, pages visited on the Platform | Legitimate interest (responsible gaming, platform improvement) |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Contractual necessity; legal obligation |
| Responsible Gaming Data | Self-exclusion requests, deposit/loss limit settings, cooling-off elections | Legal obligation; vital interests |
cg77 does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, health records, or political affiliation, except where expressly required for responsible gaming support purposes (e.g., problem gambling self-identification).
4. How We Collect Your Data
cg77 collects personal data through the following methods:
- Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or interact with any feature of the Platform;
- Automatically: Through cookies, web beacons, server logs, and similar technologies when you access the Platform;
- From third parties: From KYC verification service providers, payment processors (including GCash, Maya, BPI, and BDO), fraud detection services, and regulatory authorities where permitted by law.
5. How We Use Your Personal Data
cg77 uses your personal data for the following purposes:
- To create, verify, maintain, and manage your cg77 account;
- To process deposits, withdrawals, and all financial transactions;
- To conduct identity verification and age verification (21+) as required by PAGCOR;
- To comply with anti-money laundering obligations under the AMLA and PAGCOR regulations;
- To detect, investigate, and prevent fraud, cheating, collusion, and other prohibited conduct;
- To provide customer support and respond to your enquiries and complaints;
- To administer bonuses, promotions, and loyalty programmes;
- To monitor and enforce responsible gaming obligations, including acting on self-exclusion and limit-setting requests;
- To send service communications (e.g., account notifications, security alerts, transaction confirmations) via SMS and email to your registered contact details;
- To improve the Platform through analysis of aggregated usage data;
- To comply with all applicable Philippine laws and regulatory requirements.
cg77 will not use your personal data for unsolicited third-party marketing. Where cg77 sends promotional communications about its own offers and games, you may opt out at any time by contacting support.
7. Data Retention
cg77 retains personal data for the following periods, or longer where required by law:
- Account and identity data: For the duration of your account plus 5 years after account closure, as required by PAGCOR and AMLA;
- Transaction and financial records: A minimum of 5 years from the date of each transaction, as required by AMLA;
- Support communications: 3 years from the date of the communication;
- Technical and usage data: 12 months from collection, unless required for ongoing investigation;
- Responsible gaming records: For the duration of any self-exclusion period plus 5 years.
After the applicable retention period, personal data is securely deleted or anonymised. Where data has been anonymised, it may be retained indefinitely for statistical and analytical purposes.
8. Data Security
cg77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data in transit;
- Encryption of sensitive data at rest;
- Role-based access controls limiting internal access to personal data to authorised personnel with a legitimate business need;
- Regular security assessments, vulnerability scans, and penetration testing;
- Multi-factor authentication for administrative access to data systems;
- Incident response procedures for detecting, reporting, and remediating data breaches.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cg77 will notify the NPC and, where required, the affected members within the timeframes prescribed by Philippine law.
9. Cookies and Tracking Technologies
9.1 What We Use
cg77 uses cookies and similar tracking technologies on the Platform for the following purposes:
- Essential cookies: Required for the Platform to function, including maintaining your login session and remembering your account preferences;
- Analytics cookies: Used to collect aggregated, anonymised data about how visitors use the Platform, enabling us to improve performance and usability;
- Security cookies: Used to detect and prevent fraudulent activity, including identifying suspicious login patterns.
9.2 Managing Cookies
You may manage or disable cookies through your browser settings. Please note that disabling essential cookies will impair the functionality of the Platform and may prevent you from logging in or accessing account features. cg77 does not use cookies to serve third-party advertising.
10. Your Data Protection Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by cg77:
- Right to be informed: To be notified about how your personal data is collected and used — this Policy fulfils that obligation;
- Right of access: To request a copy of the personal data cg77 holds about you;
- Right to rectification: To request correction of inaccurate or incomplete personal data;
- Right to erasure: To request deletion of your personal data, subject to legal retention requirements and ongoing obligations;
- Right to object: To object to the processing of your personal data for direct marketing or other purposes based on legitimate interest;
- Right to data portability: To receive your personal data in a structured, commonly used format where processing is based on consent or contract;
- Right to lodge a complaint: To file a complaint with the National Privacy Commission if you believe your data rights have been violated.
To exercise any of these rights, contact our DPO at [email protected] with the subject line "Data Rights Request." cg77 will respond within 15 business days. Some requests may require identity verification before processing.
11. Minors
The cg77 Platform is strictly restricted to persons aged 21 years and above. cg77 does not knowingly collect personal data from persons under 21. If we become aware that personal data has been collected from an underage individual, we will delete that data promptly and close the associated account. If you believe a minor has registered an account on the Platform, please contact us immediately at [email protected].
12. Cross-Border Data Transfers
Where cg77 transfers your personal data outside the Philippines — for example, to cloud hosting providers or KYC verification services operating in other jurisdictions — we ensure that such transfers are subject to appropriate safeguards in compliance with the Data Privacy Act of 2012. These safeguards may include standard contractual clauses, binding corporate rules, or adequacy decisions recognised by the NPC.
13. Changes to This Privacy Policy
cg77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered members via their registered mobile number or email address, with a minimum of 14 days' notice before the amended Policy takes effect. The "Last updated" date at the top of this Policy will be revised accordingly.
Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.
14. Contact and Complaints
For all privacy-related enquiries, data access requests, or complaints regarding cg77's handling of your personal data, please contact:
- Data Protection Officer: cg77
- Email: [email protected] (subject: "Privacy / DPO")
- Live Chat: 24/7 on the Platform
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint is available on the NPC's official website.
This Privacy Policy was last updated in June 2026 and supersedes all previous versions.